If NX that is tied to a charge-back or other billing dispute remain unspent on an account, it may be possible to remove the unspent NX and resolve the claim. We are more than happy to look into a resolution of the dispute that saves the user as much time and effort as we can.
To create a support ticket, click on the “Submit a Request” button at the bottom of this article.
Please provide the following in your request:
- Email address registered to the affected account
- Account ID (if known)
- Game title, region and server, and the names of any characters housed on the account in question.
- Please provide a description of the error that you are experiencing, including any error messages that are received.