Purchasing NX Credit options have been blocked on your account. However, you can still purchase NX Prepaid options. If you’d like to be able to purchase NX Credit again, please contact Support.
To create a support ticket, click on the “Submit a Request” button at the bottom of this article.
Please provide the following in your request:
- Email address registered to the affected account
- Account ID (if known)
- Please provide a description of the error that you are experiencing, including any error messages that are received.